Shipping & Returns
Shipping & Delivery
Your order will be shipped as soon as possible, subject to stock availability and quality checks.
For Hong Kong and Macau, the delivery takes approximately 3 business days. Free shipping on order over HKD500. HKD50 of shipping fee will be applied to orders under HKD500.
Return and exchange
Customer satisfaction is our top priority at illia! While we hope that you are delighted with your order, if you are not perfectly satisfied, we will happily accept a return within 7 days of receipt and offer you an exchange or credit note re-usable for 6 months on the website.
illia will accept exchange or credit note after a quality control of the returned items and if it meets all the conditions outlined below:
Products must not have been worn, damaged, modified, washed, nor used in any way.
Products must be in their original packaging
Please contact us at email@example.com before shipping your return item. Items shipped without our consent may be refused upon delivery. Please note that you are responsible for all the return cost and relevant customs taxes and duties (if applicable).
All returns must be sent with its original invoice to
Illia / Elsa Pages
CHIK TAK MANSION
11, Stanley New Street
Get a defective / incorrect item
If you received a defective/incorrect item, we will be happy to replace your product at no cost. Please contact us at firstname.lastname@example.org within 7 days of receipt, stating the problem and attach relevant photos if possible.
Items shipped without our consent may be refused upon delivery.